Rubbish Clearance Lewisham Privacy Policy

This Privacy Policy explains how Rubbish Clearance Lewisham collects, uses, stores and protects personal data for all of our customers in the Lewisham area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018, and to handling your information in a lawful, fair and transparent way.

By using our services, contacting us, or providing your personal information, you acknowledge that you have read and understood this Privacy Policy and how it applies to you.

Who We Are and Scope of This Policy

Rubbish Clearance Lewisham provides rubbish removal and related services to residential and commercial customers within the Lewisham area. For the purposes of data protection laws, we act as the data controller for the personal data we collect about you in connection with our services.

This Privacy Policy applies to all Rubbish Clearance Lewisham customers, prospective customers, and individuals who contact us or interact with us in the Lewisham area, whether by phone, email, online enquiry, or in person.

Personal Data We Collect

We only collect personal data that is necessary to provide our services, manage our relationship with you, and comply with legal obligations. The categories of personal data we may collect include:

Contact details such as your name, address, email address and telephone number.

Service information such as property access details, type and quantity of waste, service preferences, booking dates and times, and related notes.

Account and billing information such as invoices, payment history, partial payment details, and records relating to quotes and contracts. We do not store full payment card details; where card payments are processed, this is done through secure third party payment processors.

Communication data including emails, messages, call notes, complaints, feedback, and any other correspondence you have with us.

Technical and usage data such as basic device and browser information, IP address, and how you interact with our online forms or website, where applicable. This may be collected using cookies or similar technologies.

Any other information you choose to provide to us that is relevant to arranging and delivering our services.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question.

We may also collect data when you fill in online forms, send us an email, speak to us by telephone, interact with us on social channels, or provide information to our staff at your premises.

In some cases, we may receive information from third parties, such as letting agents, landlords or commercial partners, where they arrange rubbish clearance services on your behalf and provide your contact details so that we can deliver the service.

Lawful Basis for Processing

We process your personal data only where we have a valid lawful basis under data protection law. Depending on the context, our lawful bases are:

Contract. We process your personal data to provide you with a quote, book and deliver our services, manage payments, and fulfil our contractual obligations to you. Without this information, we may not be able to provide the service you request.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where these are not overridden by your rights and interests. This includes managing our business operations, improving our services, handling customer queries, preventing fraud and ensuring the security of our systems and staff.

Legal obligations. We may process your data to comply with legal duties, such as tax and accounting requirements, waste transfer records, and obligations under health and safety or environmental legislation.

Consent. In limited circumstances, we may rely on your consent, for example for certain optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details in this Privacy Policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage rubbish clearance and related services, including quotes, bookings, collections, and follow up services.

To communicate with you about your enquiries, bookings, changes to your services and customer support issues.

To manage billing, process payments, recover debts, and maintain financial and accounting records.

To comply with environmental, waste management and other regulatory requirements, including maintaining appropriate documentation.

To monitor and improve our services, train staff, and maintain records of how our services are delivered.

To investigate and resolve complaints, disputes or legal claims.

To send limited marketing or service information where permitted by law, and where you have not opted out of such communications.

Data Sharing and Processors

We may share your personal data with trusted third parties who help us deliver our services and business operations. These parties act as data processors on our behalf and are required to keep your information secure and use it only according to our instructions and data protection law.

Types of processors and third parties we may share data with include:

Payment processing providers who securely handle card and electronic payments.

IT and hosting providers who support our websites, email systems, booking systems and data storage.

Waste transfer stations, recycling centres and related service partners where sharing minimal information is necessary to complete collections and disposals in line with regulation.

Professional advisers such as accountants, lawyers and auditors, where necessary for business management, legal or compliance reasons.

Regulators, law enforcement bodies or other authorities, if required by law or in response to valid legal requests.

We do not sell your personal data to third parties.

International Transfers

Where any of our service providers transfer or store personal data outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your information. This may include using countries that have been deemed to provide an adequate level of protection, or implementing standard contractual clauses or equivalent legal safeguards.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.

In general, customer and service records, including basic contact details, booking information and financial records, are retained for a period that enables us to address queries, handle disputes, meet tax and accounting obligations, and demonstrate compliance with waste management regulations.

When personal data is no longer needed, we will delete it securely or anonymise it so that it can no longer identify you.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.

These measures include restricted access to personal data, secure storage, the use of passwords and access controls, regular monitoring of our systems, and staff training on data protection responsibilities.

Your Data Protection Rights

Under data protection law, you have important rights in relation to your personal data. Depending on the circumstances, these include the right to:

Access your personal data and obtain information about how it is processed.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no longer a valid reason for us to keep it, subject to legal and contractual obligations.

Object to the processing of your personal data where we rely on legitimate interests, including for certain direct marketing activities.

Request restriction of processing where you contest the accuracy of the data or object to its use, while we assess your request.

Request the transfer of your personal data to you or another service provider, where technically feasible and where the legal basis permits.

Withdraw consent where we rely on your consent for specific processing, such as certain marketing, without affecting the lawfulness of processing based on consent before its withdrawal.

If you wish to exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how Rubbish Clearance Lewisham handles your personal data, we encourage you to contact us first so that we can try to resolve the issue directly.

You also have the right to lodge a complaint with the UK Information Commissioners Office, which is the supervisory authority for data protection in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will be made available through our usual communication channels, and the revised version will apply from the date it is published.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data as a Rubbish Clearance Lewisham customer in the Lewisham area.