Rubbish Clearance Lewisham Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Lewisham provides waste removal and rubbish collection services to customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

1.1 Service means any rubbish clearance, waste collection, removal, loading, transportation, disposal, or related service provided by us.

1.2 Customer means the individual, business, landlord, agent, organisation, or other entity that books or uses our services.

1.3 Property means the premises, site, or location where the service is to be carried out.

1.4 Waste means the items, materials, or rubbish that the customer asks us to collect and remove.

1.5 Quote or Quotation means a price estimate provided by us based on the information given by the customer.

1.6 We, us, and our refer to the operator trading as Rubbish Clearance Lewisham.

2. Scope of Services

2.1 We provide rubbish clearance and waste collection services, including domestic waste removal, office clearance, garden rubbish collection, and general bulky waste removal.

2.2 We reserve the right to refuse to remove any items or materials that we reasonably consider unsafe, hazardous, illegal, or not suitable for collection by us.

2.3 Our services do not include specialist hazardous waste removal unless explicitly agreed in writing in advance.

2.4 We will carry out the service with reasonable care and skill and in accordance with applicable waste regulations and industry practices.

3. Booking Process

3.1 Bookings can be made by telephone, email, or through any booking system we make available.

3.2 When making a booking, the customer must provide accurate and complete information, including details of the type, approximate volume, and nature of the waste, access conditions, parking availability, and any relevant restrictions at the property.

3.3 Any quote provided prior to our arrival is based on the information supplied by the customer and is an estimate only. We may revise the quote on arrival if the actual volume, weight, type of waste, or access conditions differ from those described at the time of booking.

3.4 A booking is accepted, and a contract formed, when we confirm the booking by email, text, or verbally and the customer indicates acceptance of the quoted charges and these Terms and Conditions.

3.5 We reserve the right to refuse any booking at our discretion.

4. Access, Parking and Customer Obligations

4.1 The customer is responsible for ensuring that we have safe, suitable access to the property at the agreed date and time.

4.2 The customer must ensure that any parking required for our vehicle is available and, where necessary, that appropriate permits are arranged in advance. Any parking charges, penalties, or fines incurred as a direct result of carrying out the service at the customer’s request may be added to the final invoice.

4.3 The customer must ensure that the waste to be collected is clearly identified and, where appropriate, separated from items that are not to be removed.

4.4 If the waste includes any items that require special handling or disposal, the customer must inform us in advance so that we can assess whether we can lawfully and safely remove them.

4.5 The customer must not request us to remove any items that they do not own or do not have authority to dispose of.

5. Quotes, Pricing and Additional Charges

5.1 Our pricing is generally based on the estimated volume and type of waste, labour involved, and any additional services requested by the customer.

5.2 All prices are quoted in pounds sterling and, unless stated otherwise, are exclusive of any applicable taxes.

5.3 If on arrival the actual quantity or type of waste differs from that described at the time of booking, or if access is significantly more difficult than indicated, we may adjust the price accordingly. Any revised price will be agreed with the customer before work continues.

5.4 Additional charges may apply for:

a) Excess volume or weight of waste beyond that initially agreed.

b) Difficult access, including long carrying distances, multiple flights of stairs, or obstacles.

c) Parking costs, permits, congestion charges, or penalties related to the service.

d) Special or hazardous items that require separate disposal arrangements.

5.5 If the customer does not accept any revised price, we reserve the right not to proceed with the service and to charge a reasonable call-out or cancellation fee to cover our costs.

6. Payments and Invoicing

6.1 Payment is due on completion of the service unless otherwise agreed in writing in advance.

6.2 We accept payment by cash, card, bank transfer, or by any other method we may offer from time to time.

6.3 Where payment terms are agreed for business customers, invoices must be settled within the period specified on the invoice. If no period is specified, payment is due within 14 days of the invoice date.

6.4 If payment is not received by the due date, we may charge interest on the overdue amount at the statutory rate and reserve the right to recover all reasonable costs incurred in pursuing late payment.

6.5 Ownership of any items removed by us passes to us only for the purpose of lawful disposal or recycling, and no refund is due for any resale or recycling value recovered.

7. Cancellations and Amendments

7.1 The customer may cancel or amend a booking by giving us reasonable notice by telephone or email.

7.2 For standard bookings, cancellations made more than 24 hours before the agreed arrival time will normally incur no charge.

7.3 We reserve the right to charge a cancellation fee if:

a) The booking is cancelled with less than 24 hours’ notice.

b) We arrive at the property at the agreed time and are unable to gain access, or the customer is not present where their presence is required to identify the waste.

c) The customer refuses to proceed after we have arrived on site and are ready to carry out the service, except where the refusal is due to a material change in the quoted price for reasons not explained at the time of booking.

7.4 Any cancellation fee will be reasonable and proportionate to our time, travel costs, and any loss of opportunity to undertake alternative work.

7.5 We may cancel or reschedule a booking where necessary due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases we will endeavour to give as much notice as possible and to rearrange the service at a mutually convenient time.

8. Waste Regulations and Prohibited Items

8.1 We operate in accordance with applicable UK waste management legislation and regulations, including requirements relating to licensing, handling, transport, and disposal of waste.

8.2 We will dispose of or recycle waste using authorised facilities and waste transfer stations as appropriate.

8.3 We will not knowingly collect or transport any waste that is prohibited or restricted under applicable law or that we are not licensed or insured to handle.

8.4 The customer is responsible for informing us in advance if the waste includes any of the following or similar items:

a) Chemicals, solvents, paints, oils, or asbestos.

b) Clinical, medical, or biological waste.

c) Explosives, gas cylinders, or highly flammable substances.

d) Electrical items requiring special treatment, such as certain fridges, freezers, or other equipment.

8.5 We reserve the right to refuse to collect any items we reasonably believe pose a risk to health, safety, the environment, or our ability to comply with our legal obligations.

8.6 If prohibited or undeclared hazardous items are discovered once work has commenced, we may stop work, adjust the price, or require the customer to arrange separate specialist removal. Any associated costs or delays arising from such undisclosed items may be charged to the customer.

9. Customer Warranties

9.1 The customer warrants that they are the owner of the waste or that they have full authority from the owner to arrange its removal and disposal.

9.2 The customer warrants that the waste to be removed does not contain any prohibited or unlawfully stored materials and that providing the service will not cause us to breach any law or regulation.

9.3 The customer agrees to indemnify us against all claims, losses, damages, costs, and expenses arising from any breach of these warranties.

10. Liability and Limits of Responsibility

10.1 We will exercise reasonable care when carrying out the service at the property. However, the customer acknowledges that some movement of heavy or bulky items carries a risk of minor damage to floors, walls, and fixtures.

10.2 The customer should take reasonable steps to protect areas of the property that may be vulnerable, such as covering floors or removing fragile items from access routes. We will not be liable for minor cosmetic damage that could reasonably have been avoided by such precautions.

10.3 We will not be liable for any loss or damage arising from defective or unsafe premises, including loose floor coverings, unstable structures, or concealed hazards.

10.4 We will not be responsible for the accidental removal of items that the customer has not clearly identified as not to be taken. The customer should clearly separate or label items to avoid confusion.

10.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

10.6 Subject to the above, our total liability to the customer in respect of all losses arising under or in connection with the service, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable for the service giving rise to the claim.

10.7 We will not be liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity, whether foreseeable or not.

11. Insurance

11.1 We maintain insurance cover appropriate to the nature of our rubbish clearance and waste collection services.

11.2 Details of our insurance can be made available on request. Our liability to the customer shall not exceed the limits of such insurance unless required by law.

12. Complaints and Disputes

12.1 If the customer is dissatisfied with any aspect of the service, they should contact us as soon as reasonably practicable with details of the issue.

12.2 We will investigate complaints in good faith and aim to resolve them promptly and fairly.

12.3 Any disputes that cannot be resolved directly between us and the customer may be referred to an appropriate alternative dispute resolution service if both parties agree, or otherwise dealt with by the courts of England and Wales.

13. Data Protection and Privacy

13.1 We collect and use personal information provided by customers for the purpose of managing bookings, providing our services, taking payment, and meeting our legal obligations.

13.2 We will handle personal data in accordance with applicable data protection legislation and will not sell or share personal information with third parties except as necessary to provide the service or comply with legal requirements.

14. Changes to These Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of the customer’s booking will apply to that service.

14.2 Updated terms may be made available on request or through our usual communication channels.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the service shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the service.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary or, if not possible, deleted, and the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

16.3 These Terms and Conditions, together with any written quotation or confirmation provided by us, constitute the entire agreement between us and the customer in relation to the service and supersede any prior discussions or understandings.

16.4 The customer may not assign or transfer their rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to deliver the service.

By booking or using our rubbish clearance and waste collection services, the customer confirms that they have read, understood, and agree to these Terms and Conditions.